“The challenge of employee engagement is reducing the gap in perceptions between employer and employee”
As a business owner you know that managing people is a constant challenge. Getting the right people, having the capability within your team to manage the day-to-day business without your constant involvement, having the right structure in place, and dealing with performance issues, all drain your time and focus away from growing the business.
And when you finally have the right team, engagement and retention is now a major challenge for leaders. Expectations, and demands, of flexible working arrangements and all they entail is now adding to the challenges of managing your people.
Research has shown that there is definitely a ‘reality gap’ between what employees actually think about the organisation and what they want, and what the CEO and management team think the employee reality is.
One of the big drivers behind improving employee engagement is to reduce this gap in perceptions. Once you’ve taken the pulse of your team, so to speak, you can create a strategy that includes culture, capability, workplace arrangements, and retention.
Capable and engaged people are the foundations not just for growth, but they’re essential to the execution of strategy. If you want to keep growing your company, you need the right people in place and a strategy for engaging them.
Of equal importance to employers navigating all these new people challenges, is a team who will be attractive to you, and accountable to your business.
New (more flexible) terms of engagement between you and your employees need to be balanced on both sides. You need a positive employee value proposition (EVP) to attract good new people, and likewise, your team needs to positively contribute to your business.
How will you create a strategy to attract, engage and retain your best people?
It is difficult to be objective when receiving feedback from your team – positive or negative. When I work with clients to conduct an Employee Reality Check, the outcomes are always extremely positive for the business and significantly help the owner to
An Employee Reality Check will provide feedback and insights that will:
- feed into an ongoing cycle of Attract, Engage, Retain and Refresh
- help you create a positive EVP
- ensure that over time you remain relevant to existing and new team members
- identify when it may be time to consider refreshing some of your team
- provide you with insights about culture, engagement and accountability
What will shift for the better?
When you have a structured approach to managing your team and the Attract, Engage, Retain, Refresh cycle, it helps you plan for the future with more certainty.
You will be able to:
- Attract new employees more effectively
- Understand the key factors that will improve employee engagement
- Hold your team accountable to the changes you implement, based on their feedback
- Retain good talent
- Plan more easily for future resource requirements
- Develop strategies around workplace flexibility that are mutually agreeable
- Define and strengthen your company culture
How do we work together?
I follow a process outlined above, but it is not prescriptive and every single client receives individual, custom advice for their specific business.
However, before we start working together you will have a complimentary consultation to discuss your people and any challenges you are having with attracting new people, and engaging, retaining or refreshing any of your team.
If you’re comfortable that I can help you achieve your outcomes, and we both think we’d enjoy working together (very important!), then we can start.
- I will customise the Employee Reality Check to fit with any challenges you are facing and the outcomes you want for your business
- I will interview each member of your team
- You and I will have discussions all the way through the process as we progress
- At the end of the process you will receive a set of recommendations and an action plan
After that, I can leave you and your team to get on with it, or I could work with you for a period of time on an advisory basis to make the necessary actions are implemented.
I understand it is a big step to bring in an outsider to assist with your business, which is why I fully guarantee the process. If I do not deliver against your brief and provide the desired outcomes you specify at the commencement of the process, I will personally refund 100% of any fees paid.
If you would like to have a chat about what you need and how I can help you, please fill in the form and we can set up a time.
I’d love to talk to you!
“I'd been working so much in the business that it was like a breath of fresh air to have Jenny help us map out our business strategy for the next 12 months. Not only did we come away inspired and reinvigorated, but we had our own blueprint for moving forward. It was so well worth the investment. She is definitely an expert at identifying how to discard the fruitless elements of your business and hones in on what will bring you results, as well as personal and business satisfaction.
Jenny's skill set is amazing - she understands all aspects of the business model from HR to marketing to finance, and, she's a great facilitator.”
“I had the pleasure of working with Jenny in her role as CEO of one of our service providers. During that time we established a strong working relationship that added considerable value to our business and the Revlon brand, and the occasional lunch made doing business even that much more enjoyable!”
“Jenny has provided our company and management with strategic plans, brilliant guidance and support to ensure that we have stayed on track and achieved our expected growth year on year. She is a star.”
“After establishing a better structure for the company, Jenny then assisted us with strategy for an acquisition. She has diverse expertise and service offerings and I can call on her when new needs arise, totally confident in her skills and experience.
Every company should allow itself the benefits of seeking an objective viewpoint. This is of real value to me. With great insight Jenny assesses your business and creates a strategy and structure that suits your most specific needs. I have recommended Jenny to a number of my contacts with great success.”
“It was time to get moving and get serious. With guidance and assistance from Jenny I have been able to successfully grow this business from four employees to fifteen. I particularly needed structure in my business and a solid foundation on which to grow.
Jenny initially provided a comprehensive strategy, then restructured the business with a view to moving forward and expanding. She provided continued consulting support which gave me confidence and peace of mind.”
“As a client of Jenny’s, I experienced great results and great service - she understands the beauty and personal care market in which we operate, and always delivered. And she is a pleasure to work with. I highly recommend that anyone needing business strategy and advisory services work with Jenny.”
“The most difficult aspect of running your business, and growing it, is to work on the business rather than in it. Jenny has been great in giving me this focus. Don’t just sit back – make it happen.”
“Jenny’s experience in the IT and telecommunications industry, combined with her depth of business expertise, means she brings a pragmatic approach to technology. She strips away the ‘tech’ to focus on business applications and strategic advantage. She lets the technical experts drive the technology, while she helps them focus on growing their business and the challenges they need to deal with.”
“It is common for CEOs to get bogged down so they can no longer see the specific needs of their business objectively. They are so busy running the business on a day-to-day level that they can’t grasp the bigger picture.
Jenny has an objective perspective of what is required within a business, and provides the map and tools needed to navigate to a destination. She acts as a guide and support, helping you to overcome obstacles and pull your business together so you can confidently plan a future.”
“Following the merger of our business, the partners appointed Jenny to undertake a comprehensive strategic review of the business.
Jenny’s review was extremely insightful. She had the ability to decipher the key issues that required attention. We have been operating the business based on her recommendations and system improvements and have been pleased with the efficiencies and improvements that have been generated.”
“We were always too busy working in the business, and it was only the introduction of Jenny’s master strategy that gave us a structured approach to working on the business and the outcomes have been outstanding.
Sales were up 36% on the previous year, EBIT grew by approx. 44%, we’ve grown our cash position, and find ourselves in a great position to fund the next growth spurt.
When I’m at work, it’s more about creativity than problem solving.
In summary, thank you…without the plan, the encouragement and the follow-up we’d still be up to our neck in quicksand!!!”